Effective Date: September 11, 2026
This Shipping Policy applies to Fuzhou Yiyu Changsheng Network Co., Ltd. (“we”, “us”, “our”), operating the website https://letgo‑tour.com/. It governs shipping, delivery, carrier options and related terms for women’s footwear ordered on our online store. By placing an order, you confirm you have read and accepted this Shipping Policy, together with our Terms of Service, Privacy Policy and Returns Policy.
1. Company Information
- Company Name: Fuzhou Yiyu Changsheng Network Co., Ltd.
- Website: https://letgo‑tour.com/
- Business Address: Room 802, Stake Operations and R&D Building, No. 87 Gaoxin Avenue, Shangjie Town, Minhou County, Fujian Province, China
- Support Email: service@letgo‑tour.com
- Main Business: Online retail of women’s fashion footwear
2. Order Processing Time
After successful payment confirmation, we will conduct product inspection and packaging. Standard order processing takes 1‑3 business days, excluding weekends and public holidays. Processing may be slightly extended during holiday seasons, sales events or high‑volume order surges.
3. Shipping Carriers
We utilise multiple trusted international logistics providers for delivering women’s shoes, including USPS, FedEx, UPS, DHL, and other qualified third‑party carriers as appropriate (“ETC”). We select carriers based on destination country, package weight and available service options. We do not guarantee a specific carrier for your order; the final carrier will be assigned by our logistics team.
4. Estimated Delivery Time
The total standard shipping and delivery window for most international destinations is 15‑30 business days, counted from the completion of order processing.
This timeframe covers outbound logistics, cross‑border transit and destination‑country customs clearance. Please note this is an estimated timeframe only. Actual arrival may be delayed by factors outside our control, such as customs inspection, local postal backlogs, adverse weather conditions, global logistics disruptions, or peak‑season congestion. Shipping delays do not automatically qualify for refund or order cancellation unless the shipment is officially confirmed lost by the logistics carrier.
5. Shipping Costs
Shipping fees are calculated and displayed at checkout according to destination country, product weight and selected shipping service. Promotional free‑shipping offers are valid only as explicitly stated on our website. Original outbound shipping charges are non‑refundable for customer‑initiated returns for personal preference reasons.
6. Tracking Information
Once your parcel is dispatched, we will send you a tracking number via email. You may track delivery status on the corresponding carrier’s official website. If you cannot obtain updated tracking information for a long period, please contact us at service@letgo‑tour.com with your order number for assistance.
7. Customs, Duties and Import Taxes
All shipments are delivered on a Delivered‑Duty‑Unpaid (DDU) basis. Import duties, VAT, GST, customs clearance fees or other local import charges incurred at the destination country are the sole responsibility of the customer. We have no control over customs assessment and cannot pre‑calculate these fees. Please check your local import regulations before placing an order.
8. Undeliverable & Lost Packages
Please ensure your shipping address, recipient name and contact details are complete and accurate when submitting your order. We are not liable for non‑delivery caused by incorrect, incomplete addresses or failure to collect parcels from local postal or courier depots.
If a parcel is returned to us due to recipient‑related reasons, any additional return freight will be deducted from your potential refund. If an order is confirmed lost by the shipping carrier, we will arrange re‑shipment or full refund in accordance with our after‑sales rules.
9. Policy Revision
We reserve the right to amend this Shipping Policy at any time. Updated terms will be published on this page with a new effective date. Your continued use of our website and placing orders constitutes acceptance of the revised Shipping Policy.
10. Contact Us
For any shipping‑related questions, please reach our customer support:
Email: service@letgo‑tour.com