Effective Date: September 11, 2026
This Returns Policy applies to Fuzhou Yiyu Changsheng Network Co., Ltd. (“we”, “us”, “our”), operating website https://letgo‑tour.com/. This policy governs return, exchange and refund procedures for women’s footwear purchased on our online store.
Please note our standard international shipping processing and delivery time is 15‑30 business days after payment confirmation before your order arrives. By placing an order with us, you acknowledge that you have read and accepted this Returns Policy together with our Terms of Service and Privacy Policy.
1. Company Information
- Company Name: Fuzhou Yiyu Changsheng Network Co., Ltd.
- Website: https://letgo‑tour.com/
- Business Address: Room 802, Stake Operations and R&D Building, No. 87 Gaoxin Avenue, Shangjie Town, Minhou County, Fujian Province, China
- Support Email: service@letgo‑tour.com
- Main Business: Online retail of women‑fashion footwear
2. Return Eligibility Window
You may submit a return request within 30 calendar days from the date you receive your women‑shoe order. Return applications submitted beyond this period will not be accepted.
3. Eligible & Ineligible Return Conditions
Qualified for return / exchange
Returns will be approved if:
- The women’s footwear arrives with manufacturing defects, workmanship damage, wrong item shipped, or major size error caused by our side.
- The product remains unworn, unsoiled, with original shoe box, tags and all accessories fully intact for resale.
- You provide your valid order number plus clear photos or videos proving product issues when submitting your request.
Not eligible for return or exchange
- Footwear worn, scuffed, stained, artificially damaged or without original packaging and tags.
- Items damaged due to improper use by customers.
- Custom‑modified products, clearance final‑sale goods.
- Return requests submitted after the 30‑day post‑receipt window.
Minor colour difference caused by screen display and lighting will not count as a quality defect for return purposes.
4. How to Initiate a Return
- Send an email to service@letgo‑tour.com within the valid return period. Please include your order number, return reason and supporting photos or videos of the women’s shoes.
- Wait for our official return‑authorization reply. Do NOT send goods back without our prior approval. Unauthorised returned parcels may be refused receipt.
- After approval, carefully repack the shoes following our guidance and ship using a trackable delivery service. We highly recommend shipping insurance for return parcels.
5. Return Shipping Cost
- If return is caused by our fault (defective product, wrong item): we will bear reasonable return‑shipping fees as instructed by customer service.
- If you return goods for personal preference or non‑quality reasons: you shall fully cover all return‑shipping, customs and related fees. Original outbound shipping expense will not be refunded.
We are not responsible for parcels lost in return transit if you use untracked shipping services.
6. Refund & Exchange Processing
Once we receive and inspect your returned women‑shoe items and confirm they satisfy return requirements:
- For refunds: We will trigger the refund via your original payment channel within 5‑10 business days. The actual arrival of funds depends on your bank or payment‑processor processing cycles.
- For exchanges: We will arrange dispatch of replacement goods; please allow our standard 15‑30 business‑day international shipping window for delivery of exchanged items.
If returned items fail inspection (worn, damaged, missing packaging), we cannot approve refunds or exchanges, and the goods may be sent back to you at your cost.
7. Important Reminder on International Delivery
Our regular delivery takes 15‑30 business days from payment confirmation. Delays may happen due to customs inspection, bad weather or international logistics fluctuations. Delivery delays alone do not qualify for automatic return or refund unless your order is confirmed lost by logistics providers.
8. Contact Us
Should you have any enquiries regarding returns, exchanges or refunds, please reach our support team at:
Email: service@letgo‑tour.com